TigerDirect Reviews

1.6

/5.0

45 customer reviews

5

icon

1

4

icon

5

3

icon

3

2

icon

3

1

icon

33

13 %

reviewers recommend

TigerDirect

TigerDirect, known for its computers, electronics, and accessories, is rated 1.6 out of 5. The rating reflects how tech enthusiasts, businesses, and gamers view their experience with TigerDirect. Reviews of TigerDirect are verified before publication.

icon

How would you rate TigerDirect?

45 Reviews on TigerDirect

by Samantha W.

Aug 12, 2022

Buyer Beware

I used the option to show only items "in stock" on the TigerDirect website to make my purchase (2 Cisco switches). Two months later still no switches. I have called and e-mailed Customer Care and received varied responses, but they refuse to cancel the order. They tell me Cisco will not cancel the order. I have reminded them repeatedly that I made the purchase through TigerDirect (based on their website showing availability) and that my purchase was not through Cisco. Still, they will not cancel. AVOID the DECEPTIVE TigerDirect website, QUESTIONABLE business practices, and incredibly FRUSTRATING Customer service.

by Day813

Aug 04, 2022

Order cancelled without notification

Ordered this PC and got an email confirming the order. However, when I checked on the order status later I found that it had already been cancelled. Did not get any notification of the cancellation. When i called customer service, the first one told me to just wait and the second told me the inventory was gone. On the website it seems there has been no update and you can still order. Really terrible way to run a business and makes the company look sketchy. At least notify the customer when an order is cancelled and don’t waste their time.

by Brayden994

Aug 04, 2022

Order cancelled without notification

Ordered this PC and got an email confirming the order. However, when I checked on the order status later I found that it had already been cancelled. Did not get any notification of the cancellation. When i called customer service, the first one told me to just wait and the second told me the inventory was gone. On the website it seems there has been no update and you can still order. Really terrible way to run a business and makes the company look sketchy. At least notify the customer when an order is cancelled and don't waste their time.

by Florence H092

Jul 28, 2022

Paid for Standard Overnight Shipping, Hard to Get Refund

Paid for Standard Overnight shipping. Order was shipped FedEx Ground instead. Took several phone calls for TigerDirect to agree to refund shipping. This was not rocket science. Really poor service!

by Priscilla953

Jul 25, 2022

Lies, Lies, Lies

TG showed the hard drives I needed in stock. And the cheapest price around. I called and was told the drives would ship the same day. That was a Wednesday. On Monday of the next week, I had not heard a thing. I called several times between the Wednesday and Monday and was told several different lies. Finally, one person said the hard drives were being fulfilled by a 3rd party. As of typing this, they don't know if they can cancel my order because it's "packed and ready to go in their warehouse". This company is a liar! Why would you even pay for overnight shipping like me when the item is not going to ship for 5 + days???

by Sylvia605

Jul 25, 2022

Horrible, and they use FEDEX too.

Only order from TigerDirect if you do not care if or when you ever receive your order. They used to be great, but apparently they cannot compete with Amazon, Walmart, others. A week has passed and they still have no idea why they haven't shipped my order. This was the one time I strayed from Amazon... never again.

by Snyder497

Jul 20, 2022

Return Policy is Strict

With a large number of online stores I would recommend buying from somewhere else. Corporate customer. Due to some scheduling conflicts and people out of the office we decided a product wasn't right for us and tried to make a return 41 days after the order date when the return policy was 30 days and were flatly denied. Even though we only had the product in hand for 30 days it was not honored. We shall be purchasing from somewhere else with a longer return policy moving forward.

by Teresa

Jun 22, 2022

Truly terrible customer support

Truly terrible customer support. After being billed twice for an order, I was bounced around between two departments with both saying they could not help. It felt like old school 1990s style call centers where you would sit on hold and get transferred around for 45 minutes until you were so fed up you had to yell at someone. It shouldn't be this hard.

by Graham729

Jun 17, 2022

This is not the first time I have…

This is not the first time I have ordered from TigerDirect the products that I have ordered in the past have been great. So I expecting the same quality of products from this order and I'm sure they will last me another 10 years or so like the last ones with only a few upgrades here and there to keep up with the growing technology. Thank you, TigerDirect for offering great products at an amazing price.

by Anthony Reynolds

Jun 17, 2022

Offering great products

This is not the first time I have ordered from TigerDirect the products that I have ordered in the past have been great. So I expecting the same quality of products from this order and I'm sure they will last me another 10 years or so like the last ones with only a few upgrades here and there to keep up with the growing technology. Thank you, TigerDirect for offering great products at an amazing price.

TigerDirect Q&A

icon

Submit your question

Ask a TigerDirect question and get answers!

Q:

How to track an order

Answer This Question

Q:

Are you going out pf business?

Answer This Question

Q:

Greetings Dear Sir/Madam! This is Mawarid Trading Company in Dubai, We are interested in marketing your products and we sincerely hope to establish a long-term business relationship with your esteemed company. Please kindly send to us your latest products catalogs via email address. Also, inform us about the Minimum Order Quantity, Delivery time or FOB, and payment terms warranty and materials. Your early reply is highly appreciated in our Mawarid Trading Company email address ([email protected]) Thanks Best Regards Mawarid Trading Company. P. O. Box 8328, Dubai Tel: 971-43345100 Fax: 971-433445840

Answer This Question

Q:

. I am a Technician( Not for TigerD though) and its seems to be a variety of either good experiences( provided the purchase was not refurbished) and very poor if it was, and that is odd because believe or not refurbished electronics usually catches all possible problems unless, you didn't research the item as New and what its rating was then, and if it had numerous lemon problems then(new), well steer clear no matter whether its refurbished or Not. Printers, refurbished is a tricky one too, if high mechanical failure is the issue no refurbishment is ever going to secure a reliable product, Imaging issues yes, that is easy to resolve, but moving parts no way! Where does the I touch fall, under what category?, well that is a bone of contention when I see people buy those big expensive ITOUCH HP all in one PC desk tops, your asking for trouble when your only bay for a DVD is built into the screen no less the hard drive, and think about this all these touch screen devices a relatively 3-4 yrs old including PDA cellular. When the First Volume of I phones comes back to refurbished( 2008-up), just think about it technology that was in its infancy at only 4 yrs ago any refurbishment is going to be sticking back in the same hardware that it was originally designed with, so it follow there would no greater improvement of life span of 3-4 yrs and if it worked with a ever changing network no less. We forget the lessons of the 1990's when no one in right mind bought any software with a the first version Windows95 point Zero WindowsME for example or the first DVD players at $600 dollars, you just waited till they got the bugs out or price to go down, If it was 300-400 dollars 3-4 yrs ago for that I Touch and now $160 they probably bought 1000 of them for $10 dollars each, no doubt I see it on the line every day, Bottom line visit the technician troubleshooting sites for what your are about to buy and read the posts and questions, if you see numerous" It won't turn on, Power Supply dead" or never charges battery, BIOS always co

A:

HP

by Michael T. - June 17, 2015

A:

What happenend? What type of computer did you order? I have ordered from them in the past and had a decent experience, but your post worries me that maybe I just got lucky

by Gordon S. - January 18, 2010

A:

Tiger will rip you off if they get the chance i orded a computer from they that i never got and they still have my money and will not give it back i have to take them to court they are not moral people

by Kenneth746 - January 18, 2010

Answer This Question

icon

68 Coupons Available

All Coupons

icon